Privacy Policy - Willow Creek Brewery & Campground

This Privacy Policy provides you with details on how we collect and process your personal data through the use of our site willowcreekbrewery.ca (the “Site”), including any data you may provide through our site when you purchase a product or service, or subscribe to receive newsletters or email alerts.

Personal and Anonymous data we may collect

We may automatically collect certain data from you as you use our website by using cookies and similar technologies. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org. We may receive data from third parties such as analytics providers like Google, advertising networks such as Facebook, search information providers such as Bing, providers of technical, payment and delivery services, such as PayPal.We may collect data about you that you are providing directly to us (for example by filling in forms on our site or by sending us emails).

How we may use your personal data

You may receive marketing communications from us if you made a purchase or asked for information from us about our goods or services or, if you are not a customer, you gave us your details and agreed to receive marketing communications and in each case you have not opted out of receiving such communications since.

We may process the following categories of personal data about you:

1. Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us.

2. Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details and your card details.

3. User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services.

4. Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website.

5. Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences.

Behavioural advertising

We may use your Personal data to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page.

You can opt out of targeted advertising by going to:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

How we may share your personal data

If necessary, we may have to share your personal data with the parties set out below:

1. Service providers that we use to support our business and help provide our services to you, including, but not limited to, third-parties that host our Website, assist us to verify your identity, perform website and platform maintenance, risk assessments, and security, perform data and web analytics, provide databases, IT services, customer service, payment platforms and credit card processing, communication services, and email services.

2. Professional advisers in order to operate our business such as lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance, financial, auditing, and accounting services.

3. Taxing authorities, such as the Canada Revenue Agency and other authorities acting as processors based in Canada, and other applicable countries, who require reporting of processing activities in certain circumstances.

4. Taxing authorities, such as the Canada Revenue Agency and other authorities acting as processors based in Canada, and other applicable countries, who require reporting of processing activities in certain circumstances.

5. Law enforcement agencies, courts, supervisory authorities, regulatory bodies and certain other third-parties, to the extent that we are permitted or required to do so by law, or in order to comply with our legal and regulatory obligations, or in the interests of national security, or to respond to verified requests relating to a criminal investigation or alleged or suspected illegal activity

6. We require all third-parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your Personal Data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Data security

We use appropriate technical and organizational measures to protect Personal Data we process about you.

However, no transmission of information via the Internet or wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Data, you acknowledge that there are security and privacy limitations of the Internet which are beyond our control and accordingly, the security, integrity and privacy of data exchanged between you and us through the Website cannot be guaranteed.

We have put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

The safety and security of your Personal Data also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your login or account credentials with anyone and keep your account information secure. We urge you to be careful about giving out information in public areas of the Website like message boards, where information will be available to other users of the Website. If you believe that your access credentials or Personal Data have been compromised, please contact us immediately.

Data retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In some circumstances, we may anonymize your personal data for research or statistical purposes in which case we may use this data indefinitely without further notice to you.

Your rights

Under data protection laws you may have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

If you wish to exercise any of the rights set out above, please see our contact details below.

If you are a European resident, you have the right to access personal data we hold about you and to ask that your personal data be corrected, updated, or deleted. If you would like to exercise this right, please see our contact details below.

Additionally, if you are a European resident, note that we are processing your data in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your data will be transferred outside of Europe, including to Canada and the United States.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

Willow Creek is the data controller for your personal data. For more information about our privacy practices, if you have questions, or would like to express a concern, please email us at info@willowcreekbrewery.ca.